Growing older shouldn't mean giving up your independence. Thanks to government-funded programs like Support at Home and Home Care Packages (HCPs), older Australians can receive professional care and support — while continuing to live comfortably at home.
At Esse Care, we’ve supported Melbourne’s seniors and their families for over 35 years. As an Approved Home Care Package provider, we help you navigate the system, access the right services, and live with dignity, confidence, and choice.
What Is the Support at Home Program?
The Support at Home program (to be introduced in 2025) will replace the current aged care system and combine:
- Commonwealth Home Support Programme (CHSP)
- Home Care Packages (Levels 1–4)
- Short-term restorative care
The goal is simple: to deliver personalised, flexible, and better-coordinated in-home care for older Australians. It will focus on:
- Better service delivery
- Simplified assessment and entry
- Greater transparency and support planning
Esse Care is already preparing for these reforms to ensure a smooth transition for our clients.
What Are Home Care Packages?
Until the Support at Home program fully launches, most in-home aged care is delivered through Home Care Packages (HCPs). These are government-subsidised packages of services, allocated in four levels:
- Level 1 – basic care needs
- Level 2 – low-level care needs
- Level 3 – intermediate care needs
- Level 4 – high-level care needs
Each level provides a budget for services such as:
- Personal care (bathing, grooming)
- Meal preparation
- Domestic assistance (cleaning, laundry)
- Medication management
- Nursing and allied health
- Transport and social support
Esse Care helps you get assessed, apply for a package, and make the most of your funding.
Who Is Eligible?
To qualify for a Home Care Package, you must:
- Be aged 65+ (or 50+ for Aboriginal and Torres Strait Islander people)
- Require support to live independently at home
- Be assessed by the Aged Care Assessment Team (ACAT)
We guide you through the process — from registration to approval to care planning.
Esse Care’s In-Home Aged Care Services
As a trusted home care provider in Melbourne, Esse Care delivers flexible and compassionate services that are always tailored to you:
- Personal and hygiene care
- Meal preparation and nutrition
- Home maintenance and safety
- Transport to appointments
- Nursing care and chronic condition management
- Social connection and companionship
- Respite for family carers
All services are delivered by police-checked, qualified, and multilingual professionals.
Why Choose Esse Care?
- Over 35 years’ experience in home-based aged care
- Multilingual and culturally inclusive care
- Clinical expertise from nurses and allied health professionals
- No hidden fees — transparent pricing and government-compliant agreements
- Trusted by Melbourne families across all regions
We work closely with you and your loved ones to design a care plan that evolves with your needs — not just a checklist of tasks, but a meaningful support journey.
Service Areas
Esse Care proudly provides aged care services across Melbourne, including:
- City of Melbourne
- City of Boroondara
- City of Glen Eira
- City of Monash
- City of Whitehorse
- City of Hume
Our mobile support workers come to your door — wherever home is.
Getting Started With Support at Home
If you're wondering where to begin, we're here to help. Our step-by-step support includes:
- Help with My Aged Care registration
- Organising ACAT assessments
- Explaining funding options and wait times
- Creating a service plan tailored to you
- Delivering support at home — the way you prefer
👉 Speak to an aged care advisor at Esse Care today and get the personalised support you deserve.
